Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions to Lailaichat, a customer relationship management and omnichannel inbox platform operated by Pixel AI Studio (“we”, “us”, “our”), are billed, cancelled, and refunded. It forms part of, and should be read together with, our Terms & Conditions.

1. Subscriptions and billing

• Paid plans are billed in advance for each billing cycle (monthly or annual), through our payment provider (Stripe). We never see or store your full card number.
• Your subscription renews automatically at the end of each cycle unless you cancel before the renewal date.
• If a payment fails, we retry and notify you. Continued non-payment after a grace period suspends paid features; your data is preserved for at least 30 days during which you may resume.

2. Refunds

• New subscribers — 7-day goodwill window. If you are on your first paid cycle and are not satisfied, contact us within 7 days of the first charge and we will refund that cycle in full.
• After the goodwill window. Subscription fees are otherwise non-refundable for partial or unused periods, except where a refund is required by applicable law.
• Duplicate or erroneous charges are always refunded in full once verified.
• Approved refunds are issued to the original payment method, normally within 5–10 business days.

3. Cancelling your subscription

• You may cancel at any time from the Settings panel, or by emailing [email protected].
• Cancellation takes effect at the end of your current billing cycle. You keep full access to paid features until then, and you are not charged again.
• We do not refund the remainder of a cycle on cancellation, except as set out in Section 2 or where required by law.

4. Free plan

Lailaichat has a free-forever Freemium plan (RM0) and does not offer a free trial. You are only charged when you choose to upgrade to a paid plan, and the 7-day goodwill window in Section 2 applies to that first charge.

5. How to request a refund

Email [email protected] from the address on your account, with your account name and the charge date. We aim to respond within 5 business days.

6. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the Effective date at the top of this page and, for active subscribers, notify you by email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

7. Contact

Pixel AI Studio
Email: [email protected]