Lailaichat

Terms & Conditions

Effective 08 May 2026

These Terms & Conditions (“Terms”) govern your use of Lailaichat, a customer relationship management and omnichannel inbox platform operated by Cstars Sdn Bhd(“Lailaichat”, “we”, “us”, “our”). By creating an account or otherwise using the Service, you (“you”, “the Customer”) agree to these Terms.

1. The Service

Lailaichat provides a multi-tenant CRM and omnichannel inbox that helps businesses centralise leads and customer conversations from WhatsApp Business, Facebook Messenger, Instagram, TikTok, Telegram, and related channels. Specific features available to you depend on the plan you have subscribed to.

2. Eligibility and account creation

You must be at least 18 years old and authorised to enter into agreements on behalf of the business you register. You agree that all information provided during registration is accurate and that you will keep your account credentials confidential. You are responsible for all activity that occurs under your account.

3. Acceptable use

You agree NOT to use the Service to:

  • Send unsolicited bulk messages, spam, or any communication that violates the recipient platform’s terms (notably WhatsApp Business Policy, Meta Platform Terms, TikTok for Business Terms).
  • Harass, threaten, defame, or impersonate any person or entity.
  • Distribute illegal, infringing, fraudulent, or otherwise harmful content (including malware, phishing, or copyright-infringing material).
  • Reverse-engineer, decompile, scrape, or otherwise attempt to extract source code or non-public data from the Service except to the extent permitted by law.
  • Resell, sublicense, or expose the Service to third parties beyond your own business operations without our written consent.
  • Bypass rate limits, authentication, or any security mechanism we put in place.

We may suspend or terminate accounts that breach this section without notice, and we may disclose breach evidence to platform partners (e.g. Meta, TikTok) when required by their policies.

4. Customer data

You retain all rights to data you upload or send through the Service (“Customer Data”, including conversation contents, leads, files, and contact lists). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Customer Data solely as necessary to provide the Service to you. We do not sell Customer Data and do not use it to train machine-learning models outside the scope of features you have explicitly enabled.

You are responsible for ensuring you have the legal basis (consent, legitimate interest, or otherwise) to upload and process the personal data of your end customers, and for honouring their data-subject rights under applicable law.

5. Third-party platforms and credentials

Many features of Lailaichat depend on integrations with third parties (Meta, TikTok, Google, etc.). When you connect a third-party account, you authorise us to act on your behalf within the scopes you grant. Your use of those services remains subject to their own terms; we are not responsible for changes, outages, or restrictions imposed by those providers.

6. Subscription, billing, and trial

The Service is currently in active development. Once paid plans launch, the following will apply unless a separate written agreement supersedes them:

  • You may sign up for a free trial. At the end of the trial, a paid subscription is required to continue.
  • Subscription fees are charged in advance for each billing cycle (monthly or annual).
  • If a payment fails, we will retry and notify you. Continued non-payment after a grace period results in suspension of paid features; your data is preserved for at least 30 days during which you may resume.
  • Cancellation takes effect at the end of the current billing cycle. We do not refund partial cycles except where required by law.

7. Service availability

We provide the Service on a commercially reasonable effort basis. We do not guarantee uninterrupted availability and may schedule maintenance windows from time to time. We will use reasonable efforts to notify you of planned maintenance.

8. Intellectual property

The Service, including all software, designs, logos, and documentation, is owned by Cstars Sdn Bhd and protected by intellectual property laws. Nothing in these Terms transfers ownership of the Service or any component to you. You retain ownership of your own brand assets, marks, and Customer Data.

9. Termination

You may terminate your account at any time from the Settings panel or by contacting [email protected]. We may terminate or suspend your account for material breach of these Terms, non-payment, or to comply with legal process. On termination, we will give you a reasonable opportunity (at least 30 days) to export your Customer Data, after which we may permanently delete it.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability under these Terms shall not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We will not be liable for any indirect, incidental, consequential, special, or punitive damages, lost profits, lost data, or business interruption.

11. Indemnification

You agree to indemnify and hold harmless Cstars Sdn Bhd from any claim, loss, or damages arising out of your breach of these Terms, your Customer Data, or your violation of any third-party right.

12. Governing law and jurisdiction

These Terms are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the Effective date at the top and notify you by email or in-app notice at least 14 days in advance. Continued use after the new Terms take effect constitutes acceptance.

14. Contact

Questions or notices regarding these Terms should be sent to:

Cstars Sdn Bhd
Email: [email protected]